Questions, corrections, ideas or a friendly hello. We would love to hear from you.
Last updated: October 7, 2026
Fan-based notice: chiikawacharacters.com is an unofficial, fan-made, informational website. It is not affiliated with, endorsed by, or sponsored by Nagano, the creators, publishers, studios or any official rights holder of Chiikawa.
1. Get in touch
The best way to reach us is by email. We read every message and do our best to reply.
Email: info@chiikawacharacters.com
Please remember that chiikawacharacters.com is an unofficial fan website run by fans. We can help with questions about this website, but we are not the official Chiikawa team.
2. What you can contact us about
- General questions about the website or its content.
- Corrections: if you notice a mistake in a profile, fact or description, please tell us which page and what should change.
- Suggestions: ideas for new characters, sections or features.
- Privacy requests: questions about your data or requests described in our Privacy Policy.
- Copyright concerns: if you are a rights holder or representative and have a concern about content on this site.
- Business or collaboration: friendly proposals that suit a fan-run informational site.
- Technical issues: broken images, links or layout problems.
3. How to write a helpful message
A few details help us reply faster and more accurately:
- A clear subject line, for example Correction: Hachiware profile.
- The web address of the page you are writing about.
- A short, specific description of the question or problem.
- For technical issues: your device, browser and what you expected to see.
- For copyright concerns: see the section below for what to include.
4. Response time
We are a small, fan-run site, so replies are not instant. We aim to respond within 3 to 7 business days. Messages about copyright or privacy are prioritized. If you have not heard back after a week, please check your spam folder and feel free to send a polite follow-up.
5. What we cannot help with
Because we are not affiliated with the creator or any official company, we are unable to help with:
- Official Chiikawa merchandise orders, shipping, refunds or product support.
- Passing messages, fan mail or business offers to the creator or publishers.
- Confirming unreleased news, release dates or official announcements.
- Licensing, permissions or commercial use of official characters and artwork. Please contact the official rights holders for these.
For anything official, please check the official channels of the publishers and licensed retailers.
6. Copyright and takedown requests
We respect intellectual property. If you are a rights holder, or authorized to act for one, and believe something on this website should be changed or removed, please email us with:
- Your name and contact details, and your relationship to the rights holder.
- The exact web address of the content in question.
- A description of the work you believe is affected.
- A short explanation of your concern.
We will review reasonable requests promptly and in good faith, and take appropriate action.
7. Stay safe
We will never ask you for passwords, payment details or other sensitive personal information by email. Please do not send these to us. Only trust messages that come from info@chiikawacharacters.com and be careful with any message that claims to be from us but uses a different address.
8. Quick answers
Is this the official Chiikawa website? No. It is an unofficial fan-made informational website.
Can you sell me merchandise? No. We do not sell products. Please use official shops and licensed retailers.
Can I use your text or images? Please read our Terms and Conditions first, and remember that character artwork belongs to its creator and rights holders.
Can I write for the site? Send us a short message with your idea. We are happy to hear from fellow fans.